What practice is described when an organization standardizes processes across teams to improve efficiency?

• A. Centralization
• B. Standardization
• C. Integration
• D. Diversification

Answer: (B)

Standardization is about creating uniform processes, tools, and workflows so work is done the same way across all teams. When everyone follows the same procedures, variation drops, training becomes quicker, handoffs are smoother, and it’s easier to measure performance. All of this makes the organization more efficient overall. Centralization focuses on where decisions are made rather than how processes run across teams. Integration aims to connect systems and data so they work together, which improves interoperability but isn’t specifically about standardizing processes. Diversification involves expanding into different products or markets, which is unrelated to making processes uniform.